Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and FileFlippers Limited ("FileFlippers™", "we", "us", "our"), a company registered in England and Wales (company number 17315774) with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

By accessing or using the FileFlippers™ platform at fileflippers.com ("Platform"), you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.

These Terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

1. Definitions

• "Platform" means the FileFlippers™ website, web application, and all related services accessible at fileflippers.com and its subdomains.
• "Services" means all file transfer, enhancement, conversion, and storage services provided through the Platform.
• "Content" means any files, data, text, images, video, audio, or other materials uploaded, transferred, or processed through the Platform.
• "Account" means a registered user account on the Platform.
• "Subscription" means a paid plan (Pro Flipper or Squad Flipper) providing access to premium features.
• "Team" means a group of users sharing a Subscription under a shared workspace.
• "Transfer" means the act of uploading files to the Platform for the purpose of sharing with one or more recipients.
• "Payment-Gated Delivery" means a feature enabling creators to require payment before recipients can access unwatermarked files.
• "Watermarked Preview" means a version of a file to which FileFlippers™ has applied a visual watermark for preview purposes prior to payment.
• "Referral Programme" means the scheme by which users may earn rewards by referring new users to the Platform.
• "Affiliate Programme" means the scheme by which participants earn commission on referred paid subscriptions, as further described in the Affiliate Terms.
• "Connected Account" means a payment account connected by a creator via our payment provider's platform, enabling direct receipt of payments from recipients.

2. Eligibility

2.1. You must be at least 18 years of age or the age of legal majority in your jurisdiction (whichever is greater) to use the Platform.

2.2. If you are using the Platform on behalf of a company, organisation, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2.3. We reserve the right to refuse service to anyone for any lawful reason at any time.

3. Account Registration & Security

3.1. To access certain features you must create an Account. You may register using email and password or through a third-party authentication provider (currently Google or Slack).

3.2. You are responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account.

3.3. You must provide accurate, current, and complete information during registration and keep your Account information up to date.

3.4. You must notify us immediately at support@fileflippers.com if you become aware of any unauthorised access to or use of your Account.

3.5. We reserve the right to suspend or terminate Accounts that we reasonably believe have been compromised.

4. Services & Plans

4.1. Free Plan. We offer a free tier with limited features and storage (currently 15 GB). Free plan features may change at any time without notice.

4.2. Paid Plans. We offer paid Subscription plans (Pro Flipper and Squad Flipper) with enhanced features, storage, and team capabilities. Current pricing is available at fileflippers.com/pricing.

4.3. Feature Availability. We reserve the right to modify, add, or remove features from any plan at any time. We will provide reasonable notice for material changes to paid plans.

4.4. Fair Use. All plans, including unlimited features, are subject to fair use. We reserve the right to restrict usage that we reasonably determine to be excessive or abusive.

4.5. Payment-Gated Delivery. Pro Flipper and Squad Flipper plans include the ability to gate file downloads behind payment. When enabled:

• Recipients can access and download Watermarked Previews at any time at no charge.
• Unwatermarked final files are only accessible once the recipient completes payment via the delivery page.
• Creators must connect a payment account via our payment provider before enabling this feature. Lazy onboarding is supported — you will be prompted to connect when you first attempt to create a payment-gated link.
• The transaction is directly between the creator and their recipient. FileFlippers™ is not a party to that transaction and is not the merchant of record. The creator bears responsibility for ensuring their pricing, VAT/tax obligations, and refund terms comply with applicable law.
• FileFlippers™ collects an application fee on each transaction. Current rates are displayed at the point of connecting your payment account.
• In addition to the FileFlippers™ application fee, our payment provider deducts its own card-processing fees (including a per-transaction percentage and a fixed amount) from each transaction on your Connected Account before settlement. These fees are set by the payment provider, may vary by card type and region, and are your responsibility as the merchant of record. The net amount you receive will therefore be lower than the price you set.
• In the event of a dispute between a creator and a recipient regarding a payment-gated delivery, FileFlippers™ will provide reasonable assistance in producing evidence of delivery but does not adjudicate payment disputes. Disputes should be raised directly with our payment provider.

4.6. Watermarks. By enabling Payment-Gated Delivery, you grant FileFlippers™ a limited licence to generate and serve Watermarked Previews of your Content for the duration the delivery link remains active. Watermarked Previews are derived from your Content and ownership of the underlying Content remains with you. FileFlippers™ does not claim any rights in Watermarked Previews beyond what is necessary to operate the feature.

4.7. Referral Programme. We operate a referral programme under which users may earn rewards (storage, credits, or cash commission at Pro/Squad tier) by referring new users who sign up via a unique referral link. Referral rewards are subject to the following conditions:

• The referred user must be a new user who has not previously registered an account.
• Cash commission is only available to users on Pro Flipper or Squad Flipper plans.
• Rewards may be withheld or clawed back if a referral is found to be fraudulent, self-referred, or results from abuse of the programme.
• We reserve the right to modify or discontinue the Referral Programme at any time. Accrued but unpaid rewards will be honoured for 90 days following notice of discontinuation.
• Referral rewards are not transferable and have no cash value unless specifically designated as cash commission.

4.8. Affiliate Programme. Separate terms apply to participants in the Affiliate Programme. See our Affiliate Terms.

5. Payments, Billing & Cancellation

5.1. Payment Processing. All payments are processed securely through our payment provider. We do not store your full payment card details on our servers. By providing payment information, you authorise us to charge your chosen payment method for the applicable fees.

5.2. Subscription Billing. Subscriptions are billed in advance on a recurring basis (monthly or annually, as selected). Your Subscription will automatically renew at the end of each billing period unless cancelled.

5.3. Price Changes. We may change Subscription prices at any time. Price changes for existing Subscribers will take effect at the start of the next billing period following at least 30 days' notice.

5.4. Cancellation. You may cancel your Subscription at any time through your Account dashboard. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused time within a billing period.

5.5. Refunds. We offer refunds at our discretion. If you believe you are entitled to a refund, contact support@fileflippers.com within 14 days of the charge.

5.6. Consumer Cancellation Rights. If you are a consumer based in the United Kingdom or European Union, you may have the right to cancel your Subscription within 14 days of purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, unless the digital content has been accessed or downloaded. Contact support@fileflippers.com to exercise this right.

5.7. Failed Payments. If a payment fails, we may retry the charge. If payment cannot be collected after reasonable attempts, we may downgrade your Account to the Free plan.

5.8. Recipient Payments. Payments made by recipients via Payment-Gated Delivery links are processed by our payment provider and disbursed directly to the creator's Connected Account, less the FileFlippers™ application fee. FileFlippers™ does not hold recipient funds. Refunds on recipient payments are governed by the creator's own refund policy and the payment provider's dispute resolution process. FileFlippers™ has no obligation to refund recipients for creator-side disputes.

6. Your Content & Licence

6.1. Ownership. You retain all rights, title, and interest in your Content. We do not claim ownership of any Content you upload to the Platform.

6.2. Licence. By uploading Content to the Platform, you grant us a limited, non-exclusive, worldwide licence to store, process, transfer, convert, generate watermarked preview versions, and display your Content solely as necessary to provide the Services. This licence terminates when your Content is deleted from the Platform.

6.3. Responsibility. You are solely responsible for your Content. You represent and warrant that:

• You own or have the necessary rights and permissions to upload and share the Content.
• Your Content does not infringe upon the intellectual property rights, privacy rights, or any other rights of any third party.
• Your Content complies with our Acceptable Use Policy and all applicable laws.

6.4. Content Removal. We reserve the right to remove or disable access to Content that violates these Terms, our Acceptable Use Policy, or applicable law, with or without notice.

7. File Storage, Transfers & Deletion

7.1. Storage. Files uploaded to the Platform are stored on secure object storage infrastructure. Storage limits are determined by your plan.

7.2. Transfer Expiry. Transfers (shared file links) may expire after a period determined by your plan. Expired Transfers and their associated files may be permanently deleted.

7.3. Data Deletion. When you delete Content or close your Account, we will delete your Content from our active systems within 30 days. Backup copies may persist for up to 90 days before being permanently purged.

7.4. Account Inactivity. We may delete Content and/or Accounts that have been inactive for 12 consecutive months on the Free plan, following at least 30 days' email notice.

8. Prohibited Conduct

You must not use the Platform to:

8.1. Upload, share, or distribute Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable.

8.2. Upload, share, or distribute child sexual abuse material (CSAM) or any Content that exploits minors. We have a zero-tolerance policy. We use automated CSAM hash-matching at our content-delivery layer and act on any match, report, or law-enforcement notice by blocking access, preserving evidence, and reporting to the relevant authorities, including the National Crime Agency (NCA) and, where applicable, the National Center for Missing & Exploited Children (NCMEC).

8.3. Infringe upon the intellectual property rights of any third party.

8.4. Distribute malware, viruses, trojans, ransomware, or other harmful software.

8.5. Engage in phishing, social engineering, or any form of fraud.

8.6. Use the Platform for the purpose of sending unsolicited communications (spam).

8.7. Attempt to gain unauthorised access to the Platform, other users' Accounts, or our systems and infrastructure.

8.8. Interfere with or disrupt the integrity or performance of the Platform.

8.9. Use automated means (bots, scrapers, crawlers) to access the Platform without our prior written consent.

8.10. Resell, sublicense, or redistribute the Services without our prior written consent.

8.11. Use the Platform in any manner that violates applicable law or regulation.

8.12. Where Content is flagged under section 8.2 (whether by automated tooling, a report, or a law-enforcement notice), we may immediately suspend your Account, preserve all associated data (file metadata, timestamps, IP addresses, account information) for law enforcement purposes, and block delivery of the flagged Content. Preservation obligations override our standard data retention and deletion policies.

See our Acceptable Use Policy for further detail.

9. Intellectual Property

9.1. The Platform, including its design, code, branding, logos, and documentation (excluding user Content), is the property of FileFlippers Limited and is protected by intellectual property laws.

9.2. "FileFlippers™", the FileFlippers™ logo, and associated branding are trademarks of FileFlippers Limited. You may not use our trademarks without prior written consent.

9.3. We respect the intellectual property rights of others and expect our users to do the same. See our Content Protection & Takedown Policy for our process for handling infringement claims.

10. Third-Party Services

10.1. The Platform integrates with third-party services to deliver the Services. These currently include:

• Database & Auth Provider — Authentication, database, and backend infrastructure
• Storage Provider — File storage and content delivery
• Payment Provider — Payment processing and creator payouts
• Google & Slack OAuth — Third-party authentication
• Transactional Email Provider — Sending account, transfer, and billing emails
• AI Processing & Malware-Scanning Providers — File enhancement, format conversion, and automated malware scanning
• Analytics & Error-Tracking Providers — Product analytics (consent-based) and error monitoring

10.2. Your use of these third-party services is subject to their respective terms and privacy policies. We are not responsible for the practices or availability of third-party services.

11. Disclaimer of Warranties

11.1. The Platform is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11.2. We do not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components.

11.3. Nothing in these Terms excludes or limits any warranties that cannot be lawfully excluded or limited under the laws of England and Wales, including your statutory rights as a consumer under the Consumer Rights Act 2015.

12. Limitation of Liability

12.1. To the maximum extent permitted by law, FileFlippers Limited, its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, or goodwill, arising out of or in connection with your use of the Platform.

12.2. Our total aggregate liability to you for all claims arising from or in connection with these Terms or the Platform shall not exceed the greater of (a) the amounts you paid to us in the 12 months preceding the claim, or (b) £100.

12.3. Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be lawfully excluded or limited under the laws of England and Wales.

13. Indemnification

You agree to indemnify, defend, and hold harmless FileFlippers Limited and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Platform; (b) your Content; (c) your violation of these Terms; or (d) your violation of any applicable law or the rights of any third party.

14. Suspension & Termination

14.1. We may suspend or terminate your Account and access to the Platform at any time, with or without cause, and with or without notice, if we reasonably believe you have violated these Terms.

14.2. Upon termination: (a) your right to access the Platform ceases immediately; (b) we may delete your Content in accordance with Section 7; (c) any outstanding fees remain payable.

14.3. You may terminate your Account at any time by contacting support@fileflippers.com or using the Account deletion feature in your dashboard.

14.4. Sections that by their nature should survive termination shall survive, including Sections 6, 11, 12, 13, and 15.

15. General Provisions

15.1. Governing Law. These Terms are governed by the laws of England and Wales.

15.2. Jurisdiction. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, you may also bring proceedings in the courts of your country of residence.

15.3. Entire Agreement. These Terms, together with the Privacy Policy, Cookie Policy, and Acceptable Use Policy, constitute the entire agreement between you and FileFlippers™ regarding the Platform.

15.4. Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.5. Waiver. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision.

15.6. Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

15.7. Notices. We may send notices to you via email to the address associated with your Account or through the Platform. You may send notices to us at support@fileflippers.com.

15.8. Force Majeure. We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, strikes, government actions, or failure of third-party services.

16. Changes to These Terms

16.1. We may update these Terms from time to time. We will notify you of material changes by email or prominent notice on the Platform at least 30 days before they take effect.

16.2. Your continued use of the Platform after the updated Terms take effect constitutes your acceptance of the changes.

16.3. If you do not agree with the updated Terms, you must stop using the Platform and close your Account.

17. Contact Us

If you have any questions about these Terms, please contact us at:

FileFlippers Limited
Company number: 17315774
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: legal@fileflippers.com
Support: support@fileflippers.com