%20--%3e%3cdefs%3e%3cstyle%3e%20.st0%20{%20fill:%20%23f5acfe;%20}%20.st1%20{%20fill:%20%23bbfd6b;%20}%20%3c/style%3e%3c/defs%3e%3cpolygon%20class='st1'%20points='.2%2040%2039.9%20.3%2053.7%2014.2%2060.6%2020.9%2044.9%2036.5%2031.4%2035.2%2013.5%2053.2%20.2%2040'/%3e%3cpolygon%20class='st0'%20points='79.9%2040.1%2040.2%2079.8%2026.4%2066%2019.5%2059.2%2035.1%2043.6%2048.6%2044.9%2066.6%2026.9%2079.9%2040.1'/%3e%3c/svg%3e)
FileFlippers Limited ("we", "us") uses cookies and similar technologies on fileflippers.com ("Platform"). This policy explains what cookies we use, why we use them, and how you can manage your preferences.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the website remember your actions and preferences over a period of time.
2. Cookies We Use
2.1 Strictly Necessary Cookies
These cookies are essential for the Platform to function. They cannot be disabled.
| Cookie | Purpose | Duration |
|---|---|---|
sb-access-token | Authentication session | Session |
sb-refresh-token | Authentication session renewal | 7 days |
ff-cookie-consent | Stores your cookie preferences | 12 months |
ff_ref | Referral attribution — records which user referred you so we can credit their account. Only set when you arrive via a referral link. | 60 days |
Legal basis: These cookies are exempt from consent requirements under Regulation 6(4) of the Privacy and Electronic Communications Regulations 2003 (PECR), as they are strictly necessary for the provision of the service.
Note on ff_ref: This cookie is only set when you arrive at the Platform via a referral link. It is used solely to attribute your registration to the referring user and is not used for advertising or profiling. See our Privacy Policy for full details.
2.2 Functional Cookies
These cookies enhance your experience by remembering preferences.
| Cookie | Purpose | Duration |
|---|---|---|
theme | Stores your UI theme preference (dark/light) | 12 months |
locale | Language preference | 12 months |
2.3 Analytics Cookies
We use PostHog to understand how visitors use the Platform — which pages are popular, where people drop off, and which features are used. PostHog is only loaded if you click "Accept All" on the cookie banner. If you click "Essential Only" or close the banner, no analytics cookies are set and no analytics events are sent.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
ph_*_posthog | PostHog (eu.i.posthog.com) | Distinct visitor ID, session ID, and feature-flag cache | 12 months |
PostHog data is hosted in the EU (Frankfurt) region. We use PostHog's identified_only mode, so anonymous visitors are tracked at the event level without a persistent user profile; only signed-in users get a profile linked to their FileFlippers™ account ID. We do not use cross-site tracking, and we never send your email address or name to PostHog.
During the public beta we also record which pages you visit and which buttons and links you click, so we can find the parts of FileFlippers™ that confuse people and fix them. This is limited in three ways:
- We do not record your screen. There is no session replay or video of your visit.
- We record that an element was clicked, not what it said. Page text, including file names, is stripped in your browser before anything is sent, and so is anything you type into a field.
- Share links are stripped out of the recorded page addresses, so this data can never be used to reach one of your transfers.
Click tracking runs only for visitors who accepted analytics cookies, and it will be switched off at the end of the beta. As with all analytics cookies, click "Essential Only" and none of this happens at all.
Withdrawing consent: clear the ff-cookie-consent entry from your browser's storage to be re-prompted, or block eu.i.posthog.com in your browser settings.
2.4 Third-Party Cookies
| Cookie | Provider | Purpose |
|---|---|---|
| Payment session cookies | Payment provider | Payment processing (set only during checkout) |
| Google OAuth cookies | Authentication (set only if you sign in with Google) | |
| Slack OAuth cookies | Slack | Authentication (set only if you sign in with Slack) |
These cookies are set by third parties and are subject to their respective cookie policies.
3. Managing Cookies
You can manage your cookie preferences:
- Cookie banner: Adjust your preferences using the cookie consent banner shown when you first visit the Platform.
- Browser settings: Most browsers allow you to block or delete cookies. Note that blocking strictly necessary cookies may prevent the Platform from functioning correctly.
4. Changes
We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
5. Contact
Questions about cookies? Email us at privacy@fileflippers.com.