Get Help
Email: support@fileflippers.com
We aim to respond within 2 business days (Monday–Friday, 9am–5pm UK time, excluding UK bank holidays). That's a response time, not a resolution time — some issues take longer to actually fix.
Before You Contact Us
Check our FAQ — your question may already be answered there.
What to Include
To help us resolve your issue quickly, please include:
- Your account email address
- A clear description of the issue
- The browser and device you're using (e.g. Chrome on macOS, Safari on iPhone)
- Any error messages you're seeing (screenshots help)
- The transfer link, if applicable
Reporting Categories
Technical issues & account access
support@fileflippers.comBilling & subscription queries
support@fileflippers.comAbusive content or policy violations
support@fileflippers.comCopyright & takedown requests
legal@fileflippers.comPrivacy & data requests (GDPR/DSAR)
privacy@fileflippers.comEscalation
If you're not satisfied with the response you receive, you can request escalation by replying to the support thread with "escalate" in the subject line.