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Get Help

Email: support@fileflippers.com

We aim to respond within 2 business days (Monday–Friday, 9am–5pm UK time, excluding UK bank holidays). That's a response time, not a resolution time — some issues take longer to actually fix.

Before You Contact Us

Check our FAQ — your question may already be answered there.

What to Include

To help us resolve your issue quickly, please include:

  • Your account email address
  • A clear description of the issue
  • The browser and device you're using (e.g. Chrome on macOS, Safari on iPhone)
  • Any error messages you're seeing (screenshots help)
  • The transfer link, if applicable

Reporting Categories

Technical issues & account access

support@fileflippers.com

Billing & subscription queries

support@fileflippers.com

Abusive content or policy violations

support@fileflippers.com

Copyright & takedown requests

legal@fileflippers.com

Privacy & data requests (GDPR/DSAR)

privacy@fileflippers.com

Escalation

If you're not satisfied with the response you receive, you can request escalation by replying to the support thread with "escalate" in the subject line.

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